FAQ

Placing an Order

Do I have to pay VAT or import duties?
No. All prices shown are final and inclusive. You won't face any hidden charges at checkout or upon delivery.

What payment methods do you accept?
We accept secure payments via Credit/Debit Cards (Visa, Mastercard), PayPal, and Bank Transfer.

Do you ship internationally?
Yes, we ship worldwide! Orders are fulfilled from our regional warehouses to ensure faster delivery to your country.

Can I pay over the phone?
For security, all payments must be completed through our secure online checkout system.

Is my transaction safe on your website?
Absolutely. Our site uses SSL encryption and is PCI-DSS compliant, ensuring your personal and payment data is fully protected.

What should I do if my credit card payment fails?
Please double-check your card details and ensure your bank allows international transactions. If the problem continues, try another payment method or contact your bank. Our support team is also here to help.

Why is there a charge on my card if my order wasn't confirmed?
This is usually a temporary authorization hold from your bank, which should reverse within 3-10 business days. If an actual charge posts for an unconfirmed order, please contact us immediately with your details for investigation.

What if I can't complete my order online?
Please contact our Customer Support team via email. We can help troubleshoot the issue or provide a secure alternative to finalize your purchase.

Order Processing & Shipping

Are all products, like popular jerseys, in stock?
Most items are kept in stock for immediate dispatch. During peak seasons or for high-demand items, stock may sell out quickly. Real-time availability is shown on each product page.

Can I change my order after paying?
We can only modify orders that haven't entered the packing stage. Please contact us as soon as possible, and we'll do our best to assist.

Can I cancel my order?
You may cancel your order within 1 hour of placing it, provided it has not been processed for shipment. Please see below for the procedure.

How do I cancel an order?
Please contact our Customer Support team immediately via email with your order number. We will confirm if cancellation is possible and process it promptly.

What are your shipping methods and delivery times to Europe?
We ship from within the EU using reliable tracked services. Delivery within Europe typically takes 7-15 business days. Global delivery times vary from 7 to 20 business days.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and a link to monitor your package's journey.

What if my order hasn't arrived within the estimated time?
First, please check your tracking for updates. If there's no movement or a significant delay, contact our support team with your order number so we can investigate with the carrier.

Returns & After-Sales

What is your return policy?
We offer a 90-day return window from the delivery date for unused items in original condition with all tags attached. Personalized/custom items are final sale unless faulty.

How long do refunds or exchanges take?
Once we receive your return, inspection and processing take 3-5 business days. Refunds are then issued to your original payment method; the time it takes to appear depends on your financial institution.

Are there any fees for returns?
Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item). We do not charge restocking fees.

The EuroCupGear Team
For further assistance, please contact us at: [email protected]